My Account
Do you have a question regarding your water, sewer, or trash bill? Our customer service representatives are here to help! Answers to common customer questions are below. Don’t see your answer? Call (775) 832-1203, option 2 or contact us.
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Paying your Bill
Pay by mail: To pay your water, sewer, and trash bill mail a check or money order to IVGID at 1220 Sweetwater, Incline Village, NV 89451.
In person drop off: A 24 hour Utility payment drop off box is located at 893 Southwood Blvd, Incline Village. Payments are received at 1220 Sweetwater during business hours.
What are the due dates for bills?
Payments are due by noon on the 18th. If the 18th falls on a holiday or weekend, the payment is due by noon of the next business day.
What am I paying for?
Water and sewer charges. If you have trash can service, that charge will also be on your bill.
What type of payment do you accept?
IVGID Utilities accepts cash, check, money order, or electronic funds transfer. At this time, credit or debit cards are not accepted.
EFT Payment:
Never worry about paying your bill again! With Electronic Funds Transfer (EFT), utility bill payments are automatically transferred from your checking account one to two business days before the due date. To sign up for electronic fund transfer download our form and mail to 1220 Sweetwater, Incline Village, Nevada or stop by and drop it off (you must include an actual voided check).
Updating Account Information
How do I sign my agent up for payment?
Fill out a Designation of Agent form & return it to our office
How do I update my account contact information?
Complete the Account Changes form. Ownership name changes cannot be made without proof of ownership – re: tax bill or copy of deed.
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General Questions
Do you read meters monthly?
Yes
Why do I pay trash when I don’t use it?
It is a District Ordinance that if a property has active water and sewer service, trash service is mandatory.
I’m moving what do I do?
If you are selling your home, please make sure your title company contacts us for final billing. The title company will send us closing documents with the purchaser’s information. If you are an agent, email us or call (775) 832-1203, option 2, to notify us of your move out date.
When are late fees billed?
Late fees are billed on the last day of the month.
What is special trash can house service? Customers who choose not to place their trash cans at curbside, or within 10 feet of the curb, can arrange for special house service for an additional monthly charge of $9.66.
How do I shut off my water?
Each property should have a customer service shut off valve where the water first enters the building. If you cannot locate your shut off valve, contact us to shut off the water meter. Only IVGID personnel are authorized to operate our water meters. Tampering with a water meter may result in tampering fines.
If I’m going to be out of town for an extended period of time, can I reduce my charges?
To qualify for Seasonal Off status, the water meter must be off for a minimum of 90 days. To apply for Seasonal Off, please complete and return the Seasonal Shut Off request.
How do I request my water be turned on?
Please contact us at (775) 832-1337, option 2.
Why are there multiple rates for water consumption?
In addition to the water consumption charges, the two tiers for excess water consumption were designed to encourage water conservation, to bill customers for what they use, and to generate funds that could be used for system capacity enhancements (water rights – if available).
What is the administrative fee on my bill?
The fee covers customer service and administrative costs – cost of billing and business support.
What are the monthly base rates for a single family residential account?
• Water Base $11.92
• Water Capital $11.28
• Sewer Base $18.45
• Sewer Capital $13.31
• Administrative fee $5.66
• Trash Service Curbside $20.02 or House $31.10 (both include $4.16 recycling fee)
What are the water and sewer capital charges for?
The capital improvement charge represents each customer’s contribution to the overall capital improvement of the total utility infrastructure for replacement and upgrade.
What are the water and sewer base rates for?
The base rates are for operational, maintenance, and repair costs.
How is residential sewer consumption charges determined for the summer irrigation season?
The summer sewer consumption charges are capped at the 5 month winter average use.
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